Dashboard & Analytics
Monitor your AI call center at a glance
Your Dashboard
The dashboard is your command center. At the top, summary cards show you calls today, active agents, upcoming calendar events, and your overall success rate.
Below the summary you will find widgets for recent calls, upcoming appointments, Instagram conversations, WhatsApp conversations, quick actions (make a call, create agent, add number), and integration status for all connected channels.
Analytics
The Analytics page provides visual charts and metrics to help you understand how your AI call center is performing.
| Chart | What It Shows |
|---|---|
| Call Volume | Daily call count over time (area chart) |
| Success Trend | Successful vs failed calls over time |
| Peak Hours | Which hours of the day get the most calls |
| Language Distribution | What languages your callers speak |
| Call Direction | Inbound vs outbound breakdown |
| Agent Performance | Calls and success rate per agent |
Use the date range selector to filter data by 7 days, 30 days, 90 days, or all time to spot trends and optimize your operations.
Company Profile
Your company profile is your AI's knowledge base. Fill in your business name, description, industry, services, contact info, and additional details. You can also upload up to 3 documents (business info, service menus, FAQs) that your AI agents and Instagram auto-replies will use for context.
The more detailed your profile, the better your agents perform.
Settings
From the Settings page you can update your display name, change your password, switch between light and dark theme, and choose your preferred language (English or Turkish).
Exporting Data
Exporting call data, transcripts, and analytics reports as CSV or PDF is not yet available but is planned.
Automated email reports are on the roadmap.
Currently, you can view all data in the dashboard and use the date range filters to analyze specific periods.
Call Tagging & Tracking
Automatic call tagging (e.g., "new patient", "complaint", "sales lead") is planned but not yet available.
You can track conversion rates by comparing total calls to booked appointments in Analytics.
Agent performance comparison is available in the Analytics page — see calls, success rate, and average duration per agent.