AI Agents

Create and manage your AI voice assistants

What is an AI Agent?

An AI agent is your virtual receptionist. It answers phone calls, greets callers, answers questions, books appointments, and handles conversations — just like a human team member, but available 24/7 in 40+ languages.

Creating an Agent

Choose Industry

Select Use Case

Configure Basics

Set Behavior

Pick Voice

Choose Industry

Select the industry your business belongs to — healthcare, automotive, real estate, beauty, education, hospitality, and more. This helps the AI understand your business context and suggest the right conversation templates.

Select Use Case

Pick what your agent will do — appointment booking, lead qualification, customer support, follow-up calls, or other common tasks. This defines the agent's primary goal during conversations.

Configure Basics

Give your agent a name, choose its primary language, and select a quality preset. The name is how your agent identifies itself, the language sets what it speaks by default, and the quality preset controls how it sounds and responds.

Set Behavior

Write instructions that tell your agent who it is, what it knows, and how to behave. Set the welcome message it says when answering calls. This is where you define everything about your agent's personality and knowledge.

Pick Voice

Choose how your agent sounds. Preview different voices to find the right tone and personality for your business — professional, friendly, warm, or authoritative.

Quality Presets

Quality presets control how your agent sounds and responds. Choose based on what matters most to your business.

Preset	Response Speed	Voice Quality	Language Support	Best For
Fast	Fastest response	Good	Primary language only	High-volume simple calls
Balanced	Fast response	Better	All 40+ languages	Most businesses
High Quality	Moderate	Great	Primary language only	Complex conversations
Premium	Slightly slower	Best available	All 40+ languages	Premium experience

Multi-language support

Choose Balanced or Premium if your callers speak multiple languages. The Fast and High Quality presets only support your agent's primary language.

Writing Agent Instructions

This is the most important part of setting up your agent. Your instructions tell the agent who it is, what it knows, and how to behave during calls. Here are some tips for writing effective instructions:

Start with who the agent is — give it a name, specify your company, and define its role (receptionist, support agent, booking assistant, etc.).

List your services, prices, and hours — the more details you provide, the more accurately your agent can answer caller questions.

Explain how to handle common questions — think about what callers ask most frequently and write clear answers your agent should give.

Set boundaries — tell your agent what NOT to discuss, such as competitor information, pricing it shouldn't commit to, or topics outside its scope.

Define how to end calls politely — describe how your agent should wrap up conversations, whether by confirming next steps, summarizing what was discussed, or thanking the caller.

Automatic formatting

You don't need to worry about structuring your instructions perfectly. Clinora automatically organizes them into an effective format that helps your agent behave consistently and naturally during calls.

Agent Capabilities

Beyond conversation, your agent can take real actions during calls when you enable these capabilities:

Calendar Booking — when enabled, your agent can check available time slots and schedule appointments during calls. The appointment appears directly in your Google Calendar, so you'll see it right away.

End Call — allows the agent to hang up politely when the conversation is complete, rather than waiting for the caller to disconnect. This ensures calls end naturally after all topics are addressed.

Voice & Sound Quality

Multiple natural-sounding voices are available. You can preview each one during agent setup before choosing the right fit for your business.

Voice quality depends on your quality preset. Premium and High Quality produce the most human-like speech. Most callers cannot distinguish the AI from a human receptionist.

The AI handles accents, dialects, and colloquial speech across all supported languages.

Custom voice cloning is not available yet but is on our roadmap.

Choose the right voice

Try different voices during setup. The right voice for a medical clinic is different from one for an auto shop.

How the Agent Handles Conversations

Average response time ranges from 300ms (Fast preset) to 800ms (Premium preset). Callers experience natural conversation pacing that feels like talking to a real person.

The AI detects caller intent, handles interruptions, and adapts if someone talks over it. If the AI doesn't understand something, it politely asks for clarification rather than guessing.

The agent can detect caller sentiment and adjust its tone accordingly — for example, becoming more empathetic if the caller sounds frustrated.

Situation	How the Agent Responds
Caller asks a question it knows	Answers immediately from its instructions
Caller asks something unexpected	Politely says it will pass the message to the team
Caller interrupts mid-sentence	Pauses and listens, then responds
Caller sounds frustrated	Acknowledges feelings and tries to help
Caller requests a human	Explains it will have someone call back (or transfers if configured)
Call goes silent	Prompts the caller to continue

Call Escalation & Human Handoff

Currently the agent can inform callers that a team member will follow up, and the call details are saved for your team to review.

Call transfer to a live human agent is on our roadmap for an upcoming release.

Putting callers on hold is not currently supported — the agent maintains continuous conversation.

There is no voicemail fallback yet, but the agent will always try to help or take a message.

Need live call transfer today?

Testing & Improving Your Agent

Make test calls to yourself to hear how the agent sounds before going live. This lets you experience exactly what your callers will hear.

Review call transcripts to identify areas where the agent needs better instructions. Refine your system prompt based on real conversation patterns.

A/B testing different agent configurations is not yet built-in, but you can create multiple agents and compare their call results in Analytics.

Learn from your transcripts

Review your first 10 call transcripts carefully. They reveal exactly what works and what needs adjusting in your instructions.

Editing & Deleting

You can update any agent setting at any time from the agent detail panel — change its name, voice, instructions, quality preset, or capabilities whenever you need to.

Deleting an agent removes it permanently. Any phone numbers assigned to that agent will become unassigned and will need to be reassigned to another agent before they can receive calls again.

Limits

Each account can have up to 3 agents. Each agent can handle unlimited concurrent calls, so even a single agent can manage your entire call volume. Agent names can be up to 200 characters.