Calls
Handle inbound and outbound calls with AI
How Calls Work
Customer Calls Your Number
AI Agent Picks Up
Natural Conversation
Action Taken
Call Summary Saved
When someone calls your number, your AI agent answers instantly. It greets the caller, handles the conversation naturally, and can take actions like booking appointments or answering detailed questions. The entire call is recorded as a transcript you can review later.
Receiving Calls
Your AI agent answers inbound calls automatically, 24/7 — no missed calls, no hold times. It follows the instructions you configured: greets the caller, answers questions about your business, and takes the appropriate action.
If calendar booking is enabled, your agent can check your availability and schedule appointments on the spot, without you needing to lift a finger.
Making Calls
You can initiate outbound calls to reach customers proactively. Go to the Calls section, select the agent you want to make the call, enter the phone number to dial, and your AI agent will place the call and follow its instructions to guide the conversation.
Batch Calling (Campaigns)
Batch calling lets you reach multiple people in a single campaign — useful for appointment reminders, follow-ups, surveys, and outreach.
Go to Batch Calling
Open the Batch Calling section from your dashboard.
Select which agent should make the calls
Choose the AI agent that will handle all calls in this campaign.
Enter phone numbers
Add the phone numbers you want to call, one per line. You can include up to 50 numbers per batch.
Click Start to launch the campaign
Review your settings and start the campaign. Your agent will begin calling each number.
Monitor results
Track progress in real time. See which calls succeeded and which failed, so you know exactly what happened.
How batch calling works
Call History
Every call is logged with details you can review at any time. Use the search bar to find specific calls by phone number or agent name, and apply filters to narrow results by direction, outcome, or date range. Pagination lets you browse through your full call history efficiently.
| Field | What It Shows |
|---|---|
| Agent | Which AI agent handled the call |
| Direction | Whether the call was inbound or outbound |
| Result | Successful, Failed, or No Answer |
| Duration | How long the call lasted |
| Messages | Number of conversation exchanges |
| Date | When the call happened |
Reading Transcripts
Click any call to view the full conversation transcript. Each message shows who spoke (your AI agent or the caller), what was said, and when in the call it happened. Use transcripts to understand how your agent handles real conversations and spot areas where its instructions need adjusting.
Call Recordings & Audio Playback
Every call is recorded and available for playback directly in your dashboard. Click into any call to access the built-in audio player with play/pause controls, duration tracking, and seeking. Listen to how your agent sounds in real conversations and use the recordings to refine your agent's instructions and voice settings.
Use recordings for training
When Things Go Wrong
If the AI starts giving incorrect information, update your agent's instructions immediately. Changes take effect on the next call.
If a call fails, check call history for the error. Common causes are invalid phone numbers or network issues.
You cannot roll back to a previous version of instructions yet, but we recommend keeping a copy of your prompts before making major changes.
Failed calls in batch campaigns are tracked separately so you can retry them.
Test before you go live
After the Call
Every call generates a full transcript and summary available in your call history.
If calendar booking was enabled, the appointment appears in your Google Calendar.
Post-call surveys and automatic SMS/email confirmations are not yet available but are planned.
You can use call data from Analytics to track conversion rates — how many calls led to bookings.
Learn from your best calls
Get the most from your first calls