Frequently Asked Questions

Clinora uses credit-based pricing with plans available for different business sizes. Contact sales@clinora.ai for a personalized quote.

Every call and action uses credits. Usage depends on call duration and quality preset. Higher quality uses more credits per minute. Monitor your usage in Analytics.

Yes, contact our sales team to arrange a trial or live demo of the platform.

Both available. Annual plans include a discount. Contact sales for details.

Credit card, bank transfer, and invoice for enterprise customers.

Your current call completes, but new calls won't start. You'll receive a low-credit notification beforehand.

No, credits remain in your account as long as it's active.

Unused credits can be discussed with your account manager. Contact support for refund policies.

No. You pay for credits consumed. No setup fees, no per-number fees, no platform fees.

Up to 3. Enterprise plans support more.

40+ including English, Turkish, Spanish, French, German, Arabic, Chinese, Japanese, Korean, and many more.

Not yet, but custom voice cloning is on our roadmap.

Multiple natural-sounding voices. Preview each during agent setup.

Most cannot. The voice quality is designed to sound natural and human-like.

The AI handles accents, dialects, and colloquial speech across all supported languages.

Yes, the agent can detect sentiment and adjust its tone (e.g., more empathetic with frustrated callers).

Not built-in yet. Create multiple agents and compare their results in Analytics as a workaround.

Not yet, but call transfer is on our roadmap. Currently the agent can take a message for follow-up.

The agent will acknowledge the request and let the caller know someone will follow up.

Yes, it pauses and listens when interrupted, then responds naturally.

Update your agent instructions immediately. Changes apply to the next call. Review transcripts to identify issues.

Not yet. We recommend keeping a backup of your prompts before major changes.

Not currently. The agent always tries to help or take a message.

300ms (Fast) to 800ms (Premium). Callers experience natural conversation pacing.

Yes. Batch Calling supports up to 50 numbers per campaign.

Yes. Every call is recorded and available for playback directly in the dashboard. Click into any call to access the built-in audio player with play/pause, seeking, and duration tracking.

Yes. The Calls page includes search, filters (by direction, outcome, date range), and pagination to help you find specific calls quickly.

Not yet. Purchase from your provider, then import into Clinora.

Yes, if your provider offers them.

Most countries worldwide. Coverage depends on your phone provider.

Number porting depends on your provider's policies. We can guide you through the process.

Your imported number shows as caller ID. Business name display depends on your carrier.

Currently 9 AM - 5 PM. Custom hours are coming soon.

Not yet, but planned for an upcoming release.

Yes, callers can request changes and the agent will update the appointment.

Not configurable yet. Slots are in 15-minute intervals.

The system checks your calendar in real-time. Two simultaneous bookings for the same slot are prevented.

Currently one calendar per account. Multi-staff calendar support is planned.

Not yet. Appointment reminders are on the roadmap.

Yes. Connect your WhatsApp number by scanning a QR code in the Integrations page. Your AI agent will automatically reply to incoming messages using your business context.

Yes. Connect your Instagram business account and your AI agent will reply to direct messages automatically.

Yes. Clinora supports email-based two-factor authentication (2FA). When enabled, you receive a one-time code via email each time you log in. You can resend the code if it expires.

Click Forgot Password on the login page, enter your email, and follow the reset link sent to your inbox.

Yes, fully compliant with EU data protection regulations.

Yes, aligned with Turkish data protection law.

Available on enterprise plans with a Business Associate Agreement (BAA).

Data is stored in secure, encrypted cloud infrastructure. Contact us for specific data residency requirements.

Transcripts and call data are retained per your account settings. Contact support to configure retention policies.

Yes, data deletion available on request. Contact support@clinora.ai.

This is configurable. You can include an AI disclosure in your agent's instructions.

You own all data generated by your calls and conversations.

Yes, a Data Processing Agreement is available for enterprise customers.

Yes, on enterprise plans with custom limits.

Enterprise plans include custom SLA with uptime guarantees. Contact sales.

Yes, on enterprise plans you can manage multiple branches.

Available on enterprise plans. Offer Clinora under your own brand.

Admin, manager, and viewer roles available on enterprise plans.

Yes, affiliate and reseller programs available. Contact partnerships@clinora.ai.

No hard limit. The platform scales automatically.

Email support@clinora.ai, use the in-app contact form, or browse these docs.

Priority support available on enterprise plans. Standard support during business hours.

Email support@clinora.ai with details of the issue.

Yes, check status.clinora.ai for system status and any ongoing incidents.

Coming soon. We're building a community space for Clinora users.