Clinora Documentation
Everything you need to run your AI-powered call center
What is Clinora?
Clinora is an AI call center platform that helps businesses automate phone conversations, book appointments, and respond to customer messages across multiple channels. Your AI agents answer calls in a natural, human-like voice, speak 40+ languages, and work 24/7 without breaks.
Callers hear a natural, human-like voice — not a robotic one. Most callers cannot tell they are speaking with AI. Your agents detect the caller's language automatically, handle accents and colloquial speech, and respond fluently in over 40 languages.
They can check your calendar for available slots, book appointments on the spot, and respond to Instagram and WhatsApp messages — all automatically. Whether you run a medical practice, a real estate agency, a salon, or any service-based business, Clinora gives you a tireless team of AI agents that never miss a call, never put customers on hold, and never take a day off.
With Clinora, your customers get instant, professional service the moment they reach out — by phone or by message. You stay in control through a simple dashboard where you can create agents, review conversations, manage appointments, and track performance at a glance.
Communication Channels
Clinora supports multiple communication channels so your customers can reach you in the way that works best for them:
Phone Calls — Your AI agents handle both inbound and outbound calls. Customers can call your business number and speak with an AI agent immediately, or you can launch batch campaigns to reach out to a list of contacts automatically.
Instagram DMs — Connect your Instagram business account and let your AI agents reply to direct messages automatically. Customers who message you on Instagram get instant, intelligent responses around the clock.
WhatsApp — Connect your WhatsApp number and let your AI agents reply to customer messages automatically. Customers who message you on WhatsApp get instant, intelligent responses around the clock.
Google Calendar — When calendar integration is enabled, your AI agents can check your real-time availability and book appointments directly during phone calls. No back-and-forth scheduling needed — the agent finds an open slot and confirms it with the caller on the spot.
What Can Clinora Do?
| Capability | Description |
|---|---|
| Answer inbound calls 24/7 | Your AI agent picks up every call instantly, greets the caller, and handles the conversation based on your instructions — no hold times, no missed calls. |
| Make outbound campaigns | Reach out to a list of phone numbers in a single batch. Your agent calls each number and delivers your message or follows your script automatically. |
| Book appointments during calls | With calendar integration enabled, your agent checks available time slots and books appointments while the caller is still on the line. |
| Respond to Instagram DMs | Your AI agent monitors your Instagram inbox and replies to direct messages with helpful, context-aware responses — day or night. |
| Respond to WhatsApp messages | Your AI agent replies to incoming WhatsApp messages automatically with context-aware, natural responses using your business information. |
| Speak 40+ languages with auto-detection | Serve customers in their preferred language. Your agent detects the caller’s language and responds naturally without any manual switching. |
| Handle accents and colloquial speech | Your agent understands regional accents, slang, and informal phrasing so callers can speak naturally without adjusting how they talk. |
| Detect when to end calls politely | Your agent recognizes when a conversation has reached its natural conclusion and wraps up the call professionally. |
| Upload business documents as knowledge base | Upload company documents so your agent can reference accurate information about your products, services, policies, and FAQs during conversations. |
| Listen to call recordings | Play back any call recording directly in the dashboard with built-in audio controls, seeking, and duration tracking. |
| Search and filter call history | Find specific calls quickly with search, filters by direction, outcome, or date range, and pagination for browsing large histories. |
| Track analytics and performance | Review call history, listen to recordings, read transcripts, and monitor key metrics like call volume, duration, and outcomes from a single dashboard. |
| Manage up to 3 AI agents | Create different AI agents for different purposes — one for appointment booking, another for customer support, another for outbound campaigns — and assign each to its own phone number. |
Pricing & Credits
Clinora uses a credit-based pricing system. Every call, message, and action consumes credits from your account balance.
Credit consumption varies by: call duration (longer calls use more), quality preset (Premium uses more per minute than Fast), and channel (phone calls vs Instagram DMs).
| Quality Preset | Credit Usage | Best For |
|---|---|---|
| Fast | Lowest per minute | High-volume simple calls |
| Balanced | Moderate per minute | Most businesses |
| High Quality | Higher per minute | Complex conversations |
| Premium | Highest per minute | Premium multi-language experience |
Monthly and annual billing available. Annual plans include a discount.
Payment methods: credit card, bank transfer, and invoice for enterprise customers.
No setup fees or hidden charges — you only pay for credits consumed.
Credits do not expire as long as your account is active.
When credits run low, you will receive a notification. If credits run out mid-call, the current call completes but new calls will not start.
Contact your administrator or our sales team for custom pricing, volume discounts, startup pricing, or plans with more than 3 agents.
Account Limits
| Feature | Limit | Can Be Increased? |
|---|---|---|
| AI agents | 3 per account | Yes, on enterprise plans |
| Phone numbers | Unlimited (import your own) | — |
| Batch calling | Up to 50 numbers per campaign | Yes, contact sales |
| Calendar slots | 9 AM – 5 PM, 15-min intervals | Custom hours coming soon |
| Appointments per caller | 1 active per phone number | — |
| Company documents | Up to 3 files | — |
| Languages | 40+ with auto-detection | — |
| Concurrent calls | Unlimited | — |
| Team members | Managed by administrator | Enterprise plans support multiple users |
Data Privacy & Compliance
Clinora takes data privacy seriously. All data is encrypted in transit and at rest.
| Standard | Status |
|---|---|
| GDPR | Compliant — data processing in accordance with EU regulations |
| KVKK | Compliant — fully aligned with Turkish data protection law |
| HIPAA | Available on enterprise plans with BAA |
| SOC 2 | In progress |
| Call Recording Consent | Configurable — agents can announce AI status to callers |
| Data Retention | Transcripts and recordings retained per your account settings |
| Data Deletion | Available on request — contact support |
| Data Ownership | You own all data generated by your calls and conversations |
A Data Processing Agreement (DPA) is available for enterprise customers.
Enterprise & Scaling
Need more than 3 agents? Custom calendar hours? White-label? Clinora offers enterprise plans with:
Custom agent limits — scale beyond the standard 3 agents to match your business needs.
Dedicated account manager — a single point of contact to help you get the most out of Clinora.
Priority support — faster response times and direct access to our team.
Custom SLA with uptime guarantees — service level agreements tailored to your requirements.
Role-based access control — assign admin, manager, or viewer roles to your team members.
Multi-location and branch support — manage multiple locations from a single account.
White-label option — offer Clinora under your own brand.
API access for custom integrations — connect Clinora to your existing tools and workflows.
Getting Help
Support channels: email support, in-app contact form, documentation (you are here!).
Priority support available on enterprise plans.
To report bugs or request features, contact support@clinora.ai.
System status and uptime information available at status.clinora.ai.